Frontier Corporate Communications Head Insults Local Reporter

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Frontier Airlines is engaged in a war of the words with a local reporter in Denver.  The airline’s head of corporate communications, Jim Faulkner, fired off an angry letter to Denver television reporter Kyle Clark lobbing multiple personal insults.

How Frontier Airlines Tangled With Kyle Clark

Clark aired a story about a Denver press conference Frontier Airlines held recently to announce new flight routes which agitated Faulkner.  Two flight attendants silently stood behind corporate executives holding a Frontier Airlines banner throughout the press conference.  Clark pointed out general customer frustration with the airline and commented on the perceived plight of the (seemingly) beleaguered flight attendants.

Faulkner’s response was less than professional.  As Clark points out, it also is potentially reflective of how corporate communications may look inside the airline.

Faulkner’s letter is below.  In it, he calls Clark a jerk and a hypocrite.  Faulkner also criticized his journalistic skills and poked fun at his physical stature.

Frontier Airlines Responds to the Kyle Clark Incident

The Vice President of Marketing at Frontier Airlines issued this apology to Clark:

“Mr. Faulkner’s inappropriate comments regarding Mr. Clark do not reflect the views of Frontier Airlines. It was a misplaced way of defending comments made about our employees on Mr. Clark’s show last night.”

Catch the full story via the reporter, Kyle Clark.

About Jennifer Moody

Jennifer is a management consultant and avid volunteer. Her career and volunteer duty travels have helped her log top-tier airline and hotel status annually for the last eighteen years. In addition, she embraces the opportunity to maximize her vacation time by planning extracurricular trips that have taken her to over 60 countries and 48.5 US states. Although she averages 200 days a year on the road, she loves to return to “the homestead” in her native Fort Worth, Texas where she enjoys cooking, gardening, sewing, needlepoint, wine, and cocktail mixology.

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