There is another episode in the soap opera that has developed around the Lyft driver referral promotion this past week. Last night I was still awake and refreshing my Lyft driver app while exchanging messages with other drivers in the same position as me – one of waiting to see if driver approvals would come through before midnight for the $1,000 bonus.
For drivers like me – who registered almost immediately when the promotion was announced, quickly completed our mentor ride, and know from independent sleuthing that our background checks are in – there was still a glimmer of hope as the night closed in. I was hopeful in the mid-evening when I logged onto Lyft’s website and was able to select my driver schedule for the week – but then when I switched over to the app, I received the same message as I had previously:
Then at 10:45 pm I received this:
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On one hand, it was impressive to see the forward communication on the debacle.
On the other, this screams “crisis communication” and no doubt Lyft has had to call in the big guns (PR, legal, finance) to figure out how to fix this misstep in either marketing or operational planning.
Still, the Lyft driver referral bonus promotion rolls into day 9 as many wait anxiously.
I’m hopeful that today will bring positive news from Lyft and that they will work through the backlog to get the new drivers approved so I can bring you a report on driving for Lyft like I did for UberX!
in theory you should be in the pool of those eligible for the extension. since you were able to select your driver schedule (and merely could not go into drive mode in the app), it would be fair to say that your background checks cleared – which appears to be the only requirement by 11 59pm 3/5/15.