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There are some things I know better that to do – and yet I do them anyway:
* Keeping my cell signal on after the plane has left the gate (long taxi/wait times get the best of me)
* Looking at my 401k balance weekly
* Eating too close to bedtime
* Leaving a hotel without checking out
That last one just bit me on the butt at the Aloft Las Colinas last week.
I booked a hotel room for the night and ended up not needing to stay the night after all (the fun of going out far enough from home where a hotel room is cheaper than an Uber round trip) and so I never returned to the hotel after my initial check-in that afternoon. I didn’t feel like driving all the way back over to check out the next day so I figured I’d just let the folio hit.
I watched for it and watched for it – and when it finally came across three days later, I realized I’d been charged for three nights. I checked my card statement and yep, there it was – three separate charges for the same amount – three nights.
Had I messed up my reservation?
Nope. It was definitely for one night.
So I called the hotel. They said they showed me staying three nights.
Nope. Not true.
I explained to the clerk that I had left without checking out but that my reservation was for one night – and I had definitely only stayed the one night. I urged him to check the key entry records if he didn’t believe me.
He put me on hold and told me he’d look into it. And finally he came back and told me he’d credit the two extra nights.
So now I’m waiting for the credit to show up. And eventually I’m sure it will. But it’s still an annoyance to have my funds tied up and to have had to chase down the overcharge.
Its good that I review my credit card statements at least twice a week – I can imagine this one being much more difficult to rectify if I’d waited until my statement closed – and that’s assuming I would have noticed the overcharge among all of my other travel charges, especially at this time of year.
You can bet I will never make THAT hotel mistake again!